HIT Terms & Conditions

Last updated: 7 October 2026
Operator: HIT COURTS E-COMMERCE COMPLEX (مجمع هيت كورتس للتعامل الإلكتروني), a sole establishment
Licence: trade licence no. 65137, CBLS no. 4010000000000065137, commercial registry no. 69853, issued by the Ras Al Khaimah Department of Economic Development (RAK DED)
Business activity: E-transaction Complex (6312004)
Address: Inside Street, Al Dhait, Unit 19 (Villa / House), Ras Al Khaimah, United Arab Emirates
Contact: support@hitcourts.com
Website: https://www.hitcourts.com

These Terms govern your use of the HIT app ("HIT: Book Sports Courts"), the HIT customer website and the booking, payment, rewards and review features of hitcourts.com (together, the "Platform"). By creating an account, making a booking or paying through HIT, you agree to these Terms, including the cancellation and refund policy in Section 10, and to our Privacy Policy (https://www.hitcourts.com/privacy.html). Venues are also bound by their separate partner agreement with HIT, which governs the relationship between HIT and the venue.

These Terms are issued in Arabic and English. If the two versions differ, the Arabic version prevails. The "Privacy & terms" screen in the app is a summary; these Terms are the full agreement.

1. Definitions

• "HIT", "we", "us": HIT COURTS E-COMMERCE COMPLEX, the operator of the Platform.
• "You", "player": anyone who uses the Platform to find, book, pay for, attend or review a court.
• "Venue": an independent business that lists courts, pitches or other sports facilities on HIT, including its owners, managers and staff.
• "Booking": a reservation of a specific court for a date, start time and duration made through HIT.
• "Session": the time you play under a booking.

2. HIT's role

HIT is an online marketplace that connects players with independent venues. HIT takes bookings and online payments on behalf of venues, sends confirmations and handles support, refunds and disputes. The venue runs the court and is responsible for the court and its condition and safety, its staff, its equipment, its opening hours, its on-site rules and for providing the session you booked. HIT does not own, run or inspect venues unless it says so in writing.

3. Who can use HIT

• You must be at least 18 years old, and legally able to enter into a contract, to create an account and make bookings.
• Players under 18 may take part in a session booked by an adult, who is responsible for them and for their following these Terms and the venue rules.
• You must give true information, keep your password and codes private, and not use anyone else's identity, mobile number, email address or payment card.

4. Your account

• To sign up you give your name, email address, a password and your mobile number, which we verify with one-time codes sent by email and SMS. Each mobile number can be linked to only one account.
• When you sign in, we may send a code to your email address to confirm that it is you.
• You are responsible for what happens on your account. Tell us straight away at support@hitcourts.com if you think it has been misused.
• You can update your details in the app (Profile) and delete your account at any time (Section 19).

5. Your responsibilities

1. Arrive on time and use the court only during your booked time.
2. Respect venue staff, other players and the property, and follow the venue's rules and safety instructions.
3. Make sure the people you bring also follow these Terms and the venue's rules.
4. Pay the amounts shown at checkout.
5. Do not make fake bookings, abuse refunds, chargebacks, promo codes or rewards, or interfere with the Platform.

6. Venues

Venues must keep their listings, prices, schedules and photos accurate, keep their courts safe and in the condition shown, and honour confirmed bookings. A venue's obligations to HIT are set out in its partner agreement.

7. Bookings

• Sessions start on the hour or half hour and last 60, 90 or 120 minutes, or another duration shown in the app.
• When you choose a time, we hold it for you during checkout. If you do not finish checkout before the hold ends, the time is released to other players.
• A booking is confirmed only when HIT confirms it in the app or by email.
• Before you pay, check the venue, court, sport, date, time, duration, price and the cancellation policy shown at checkout.
• If a technical error causes a double booking or a wrong price, we will contact you and give you a full refund or, if you prefer, a different time.

8. Payments

You can pay:

1. online by card, Apple Pay or Google Pay, processed by our payment provider, Stripe;
2. at the venue by card, by scanning the venue's HIT payment QR code, where the venue offers it;
3. by splitting the cost with other players through a payment link or QR code, where each person pays their own share online;
4. partly with HIT Rewards or a promotional discount, where eligible.

• A payment fee of AED 1 is added to each online card payment, including each share of a split booking. It is shown before you pay.
• You authorise Stripe to charge your chosen payment method for the amount shown before you pay. HIT never charges your card later for a cancellation or a no-show; a late cancellation or no-show only means that what you already paid is not refunded.
• Each person who pays receives an electronic receipt for their own payment. Where a booking is split, each payer pays, and is refunded, only their own share.
• HIT collects online payments for the venue and pays the venue under its partner agreement. Your card details are handled by Stripe; HIT never sees or stores your full card number or security code.

9. Prices

• Prices are in UAE dirhams (AED). The total shown before you pay is the full price: the court price set by the venue, the AED 1 payment fee where it applies and any VAT that applies, less any discount or reward.
• Your booking keeps the price confirmed at checkout. Later price changes do not affect it.

10. Cancellation, refund and no-show policy

This is our sale and return policy for bookings. It is shown at checkout and saved with each booking, and later changes do not affect bookings already made. Times are UAE time, counted back from the booking's start time.

10.1 If you cancel

You can cancel in the app (Bookings, open the booking, then Cancel) at any time before the session starts. The app shows your refund before you confirm.

1. More than 24 hours before the start: 100% refund.
2. From 24 hours down to 6 hours before the start, both included: 50% refund.
3. Less than 6 hours before the start, or if you do not show up: no refund. You can still cancel to release the court for others.

• The percentage applies to everything you paid online for that booking, including the AED 1 payment fee.
• Moving a booking to a later time does not move its cancellation deadline: the hours are counted from the original start time.
• A session that has started can no longer be cancelled.

10.2 Pay-at-venue bookings

Nothing is charged in advance. If you cancel less than 6 hours before the start, you are not charged, but your account receives a warning. Four warnings in one calendar month pause new bookings on your account for 30 days; your existing bookings stay in place. If any share of the booking has been paid online, the refund percentages in 10.1 apply to that payment.

10.3 If the venue cancels or the session cannot go ahead

• If the venue cancels a confirmed booking, you receive a 100% refund of what you paid, to the original payment method. You may choose to rebook instead, but you never have to accept another time or credit.
• If a booking cannot go ahead because of weather, a safety closure, a government instruction or another event outside the venue's control, you receive a 100% refund to the original payment method.

10.4 If the court is not ready

If you arrive and the court is not usable, report it in the app within 15 minutes of the booking start, with one to three photos or videos (Bookings, then "Court not ready? Report it now"). The player who made the booking can report in the app; other players who paid can contact support. If HIT approves the report, you receive a 100% refund to the original payment method. If you could not report in time, or a problem appears later, contact support@hitcourts.com. HIT will review it, and your rights under UAE consumer protection law are not affected.

10.5 How refunds are paid

• Refunds go back to the original payment method. HIT does not give refunds as credit.
• HIT submits an approved refund within 3 working days of approval. Banks usually show it within 5 to 10 working days, and HIT completes every approved refund within 14 working days of approval.

10.6 Your legal rights

Nothing in this policy limits your rights under UAE consumer protection law.

11. Changing a booking

• You can move a booking where the app offers it and the venue allows it. If the price changes, you pay the difference or receive a partial refund of it.
• A venue may need to move or cancel a booking for maintenance, safety or an emergency. We will tell you as soon as we can. If you do not accept the new time, you receive a 100% refund.

12. Promotions and HIT Rewards

• Promo codes and offers are optional, may have conditions shown in the app (dates, venues, sports, minimum spend, usage limits) and have no cash value. Promotions run only within any permit required by the competent authority, and only on the dates and terms shown in the app.
• HIT Rewards. Paid sessions booked through HIT add progress toward discount rewards once you confirm you played and the venue checks you in. Progress depends on the value, length and timing of the session and, for split payments, on your share. Daily and monthly limits apply. Rewards are shown in AED, apply as a discount on an eligible future booking, may be limited by booking value, have no cash value and cannot be transferred. Progress from cancelled, refunded, disputed or no-show sessions does not count and may be reversed. Points expire after 6 months without a verified session; we will notify you at least 30 days before. Reminders about offers you can use or are close to are sent only if you have agreed to marketing notifications. Points and offers never involve chance. HIT may change or end the programme with notice in the app, and points you have already earned will be honoured until they expire.
• We may cancel rewards, promo codes or discounts that were obtained by fraud, abuse or error.

13. Advertising and sponsored content

• The app shows HIT offers and content from sponsors, always labelled, for example "Advertisement" or "Sponsored offer". We choose them using your activity on HIT, as described in our Privacy Policy. Sponsors do not receive your personal data.
• Sponsors are responsible for their own offers, products and websites. We do not accept sponsored content for tobacco or vaping, alcohol, gambling, adult content or medical claims.
• In the app you can see why an advertisement is shown to you and report it. We review reports about advertisements within 24 hours.

14. Reviews and community standards

• After a session you can rate and review the venue. Reviews and other content you post are public. Reviews must be honest and about your own visit.
• HIT has zero tolerance for objectionable content and for abusive users. Do not post content that is false or misleading, defamatory, abusive, harassing, hateful or discriminatory, sexual, violent or threatening, unlawful, spam or advertising, someone else's personal data (such as a phone number), or that infringes someone else's rights. Names and profile details must follow the same rules.
• Our filter blocks some words, links and phone numbers before a review is posted.
• You can report any review in the app (tap ••• on the review) or by email to support@hitcourts.com, and you can block a player so that you no longer see their reviews.
• We act on reports within 24 hours. We remove content that breaks these rules, and we may suspend or permanently remove the account that posted it. A reported review may be hidden while we check it.
• You keep ownership of your content. You give HIT a non-exclusive, royalty-free, worldwide licence to host, display, translate and moderate it in the app and on HIT websites, and to show it when presenting the venue on HIT, for as long as it is published.
• Photos and videos in court reports are used only to review the report and are shared with the venue concerned.

15. Health and safety

Sport carries a risk of injury. Only play if you are fit to do so; you accept the ordinary risks of the sport. Follow the venue's safety rules and staff instructions, and do not play if you are injured or unwell. Nothing in these Terms limits any liability that UAE law does not allow to be limited, including liability for HIT's or the venue's own negligence.

16. Venue conditions and incidents

The venue is responsible for the court, its facilities and equipment, its staff and on-site supervision. Report any incident at the venue to the venue staff and, where needed, to the authorities, and tell us at support@hitcourts.com. HIT is not responsible for injury, loss or damage caused by the venue, by other players or by events at the venue that HIT does not control. This does not limit HIT's liability for its own acts or omissions.

17. Intellectual property

The Platform, the HIT name and logo, the software, designs and content belong to HIT or its licensors. You may use the app for your own personal, non-commercial use. You may not copy, modify, scrape, resell, reverse engineer or commercially exploit the Platform except as the law allows. Venue names, photos and descriptions are provided by the venues.

18. Prohibited use

You must not:

1. use the Platform for anything illegal or fraudulent;
2. get around booking, payment, verification or security controls;
3. open more than one account or use someone else's account;
4. use bots, scripts or automated tools to book, scrape or extract data;
5. impersonate any person or business;
6. abuse refunds, chargebacks, promo codes, referrals or rewards;
7. upload malware or harmful code;
8. harass venue staff or other players.

19. Suspending and closing accounts

• We may limit, suspend or close an account if you break these Terms, give false information, repeatedly cancel late or fail to show up, abuse payments or rewards, post content that breaks Section 14, or if the law, a payment provider or an app store requires it. Where reasonable, we will tell you why and give you a chance to respond. Refunds owed to you are not affected.
• You can delete your account at any time in the app (Profile, then Account, then Delete account permanently) or by email. Deleting your account does not cancel upcoming bookings, so cancel them first. Some records are kept as described in our Privacy Policy. Details: https://www.hitcourts.com/delete-account.html

20. Third-party services and app stores

• Payments are processed by Stripe, and maps are provided by third-party map services. Their own terms apply to their services.
• If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and HIT, not Apple or Google. Apple and Google are not responsible for the app, its content, maintenance or support, or for any claim about it. Your use of the app must also follow the store's terms of use. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the iPhone app.

21. Changes to the Platform and to these Terms

We may change or stop features of the Platform. We may update these Terms; we will post the new version with a new date and tell you in the app before material changes take effect. Bookings already confirmed keep the cancellation policy saved with them. If you do not agree with an update, you can stop using HIT and delete your account.

22. Limitation of liability

To the extent UAE law allows, HIT is not liable for indirect or consequential loss, such as loss of profit, data or opportunity, and HIT's total liability for a booking is limited to the amount you paid through HIT for that booking. This limit does not apply to refunds owed to you under Section 10, and nothing in these Terms limits liability that UAE law does not allow to be limited.

23. Indemnity

You agree to cover HIT's reasonable losses and costs caused by your breach of these Terms, your misuse of the Platform, your content or your breach of the law, except to the extent that HIT caused them.

24. Governing law and complaints

• These Terms are governed by the laws of the United Arab Emirates.
• If you have a complaint, email support@hitcourts.com. We reply within 2 working days and aim to resolve complaints within 14 days.
• Subject to applicable law, the courts of Ras Al Khaimah, United Arab Emirates, have jurisdiction. This does not remove any right you have under UAE consumer protection law to complain to the consumer protection authority or to bring a claim in another competent UAE court.

25. Contact

HIT COURTS E-COMMERCE COMPLEX, Inside Street, Al Dhait, Unit 19 (Villa / House), Ras Al Khaimah, United Arab Emirates.
Email: support@hitcourts.com